Privacy Policy – WAPFLOW (Karwade Group)
1. Overview
WAPFLOW, a service of Karwade Group, values the privacy and data security of its users. This Privacy Policy explains how we collect, process, store, and safeguard personal information when you use our WhatsApp Business API services.
By accessing or using our platform, you agree to the terms outlined in this policy.
2. Information We Collect
a. Personal Information
We may collect the following details during account registration and usage:
Full Name
Mobile Number
Email Address
Business Details
Payment Information
b. Technical & Usage Data
To enhance performance and ensure system security, we may collect:
IP Address
Device Information
Browser Type
Log Data & Usage Behavior
c. End-User Data Responsibility
Clients using our platform are responsible for:
Obtaining proper consent from their customers before sending messages
Ensuring compliance with applicable data protection laws and WhatsApp policies
3. Purpose of Data Processing
We process user data for the following purposes:
Service Delivery: To operate and maintain WhatsApp Business API services
Customer Support: To provide assistance and resolve technical issues
Communication: To send important updates, alerts, or service notifications
Legal Compliance: To comply with applicable laws and Meta platform requirements
4. Data Sharing & Disclosure
We maintain strict data confidentiality:
We do not sell or rent personal data to third parties
Data may be shared with:
Verified service providers (under NDA/confidential agreements)
Regulatory authorities, if required by law
Disclosure may occur to protect our legal rights or prevent fraud
5. Data Security Measures
We implement industry-standard security practices, including:
Encrypted data transmission
Access control mechanisms
Regular monitoring and system audits
However, users must ensure:
Safe handling of login credentials
No unauthorized access to their accounts
6. Data Retention Policy
We retain personal data only:
As long as required for service delivery
To meet legal, tax, or regulatory obligations
After this period, data is securely deleted or anonymized.
7. User Rights
Depending on applicable laws, users have the right to:
Access their personal data
Request correction or updates
Request deletion of their data
For any such requests, users can contact our support team.
8. Policy Updates
We may update this Privacy Policy periodically to reflect:
Legal changes
Service improvements
Users will be notified of significant updates. Continued use of services indicates acceptance of the revised policy.
9. Contact Information
For any queries or concerns regarding this Privacy Policy:
Email: support@karwadegroup.in
Address: Ahmedabad - 382350 , India